A powerpoint illustrating why and how Telstra installed GPS through its In-Vehicle Monitoring Systems into their 11,500 vehicle fleet which resulted in a productivity improvement of 13%. It was a tool properly applied with the necessary support from the business and systems established to help make it work.
THE JOB IS NOT YET COMPLETE!!! THERE ARE STILL MORE OPPORTUNITIES
- Further integration of data with Telstra reporting systems to allow matching of GPS data to tasks completed by CTs
- Derive drive times, locations, best route, forecast travel time to improve deployment and customer experience
- Automatically “onsite” a ticket of work when CTs are within a predetermined distance of the customers premises
- Automatically SMS the customer to advise CT is on there way and expected arrival time
- Assist with disaster management through geo-fencing
- Enhance driver safety
- Potential for backup system for Telstra’s workforce management system