This case study is based on a paper called ‘Saving lives and money – the global road safety challenge in a changing world’ which was recently presented at the Zurich Global Risk Engineering conference in Frankfurt. It describes ground-breaking, highly successful and on-going pan-European motor fleet risk management collaborations between Nestlé, Zurich and Interactive Driving Systems®.

Over the past 18 months Nestlé Waters Direct has successfully improved its safety and reduced its at-fault crash rate per vehicle and driver – supported by the Interactive Driving Systems® / Zurich Virtual Risk Manager® system in several European languages. These improvements have taken place against a backdrop of major business changes as several acquisitions were integrated into the parent company.

After a management workshop to launch the program in Switzerland, set up with support from Zurich, and a number of ongoing project management and policy development meetings Nestlé Waters Direct trailed and implemented the multi-award winning, and independently statistically validated, Driver Profile, RoadRISK™, One More Second®, CrashCOUNT and MIS elements of the Virtual Risk Manager®.

Initial RoadRISK™ trials showed a clear correlation between the assessment outcomes and the drivers’ previous collision history, and group risk management support was obtained for a multi-lingual program to be rolled out with all it’s European drivers in 11 separate countries.

The paper presented in Frankfurt outlined the project’s progress to date and likely future steps. It focuses on the importance of collaboration between insurance, risk management, research, operations, managing change and outcomes evaluation KPIs (table below shows progress to date) for the successful implementation of global fleet risk management initiatives.
KPI                                                                      Improvement

Collisions                                                               -13%
At fault collisions                                                 -23%
At fault rate                                                           -12%
KMS per collision                                                +35%
Collisions per million miles                               -26%
Collision rate per vehicle                                    -13%

The program of work described also recently won the annual Institute of Logistics and Transport award for Safety Excellence and similar projects are being implemented by Nestlé around the globe.