Who are Telstra?

Telstra operates one of Australia’s largest fleets with over 10,000 vehicles, including approximately 7,000 operational vehicles. The composition of this fleet is mainly light commercial vehicle but does range from small cars to heavy commercial vehicles including heavy plant.
Outside of Australia we operate a small fleet of company cars and only a small number of employees drive as part of their role.
In Australia, Telstra employees also use their personal vehicle for work-related purposes that includes both private vehicles and salary-sacrifice leased vehicles.

What does road safety mean to Telstra?

Driver and vehicle safety is one of Telstra’s highest-ranked HSE risks. The primary concern for Telstra is the risk of failure to operate vehicles in accordance with Telstra’s policies and the law, which may result in a fatality or serious injury to employees, contractors or members of the public and property damage.

Specific risks relate to motor vehicle collisions, speeding, red light infringements, vehicles not being parked properly, driver distraction by technology and driver fatigue. Telstra’s ‘grey fleet’, noted above, presents a number of risks outside of traditional fleet management, including driver licensing and competency, driver demerit points history, vehicle roadworthiness and insurance coverage.

Our commitment to improving driver and vehicle safety both within Telstra and the wider community is consistent with our organisational values of Show You Care and Better Together, i.e. we need to work not only within our organisation but also the wider community to reduce the risk of road trauma.

What are Telstra’s NRSPP road safety commitments?

  1. Ongoing thought leadership in relation to driver and vehicle safety given our large fleet and years of experience in fleet operations and managing the associated health and safety risks.
  2. Facilitation and venue support for the NRSPP Steering Committee and working group meetings (e.g. Grey Fleet) as was done in 2017.
  3. Facilitation and venue support for the NRSPP Utilities Forum as was done in 2017.
  4. Commitment, attendance and active participation at all NRSPP Steering Committee and relevant working group and industry forums conducted by the NRSPP as we have done for the Utilities Forum, Grey Fleet and Safer Use of Mobiles in Vehicles projects.
  5. Participation in relevant research activities conducted by Monash University and NRSPP partners.
  6. Increased offering by acting as a focal point for other major telecommunications providers within Telstra including our Tier 1 subcontractors to raise the profile of the NRSPP and the contribution to its efforts from a number of different organisations.

NRSPP would like to acknowledge the constant support of Telstra since launch to present with the following people:

Supporting actions delivered by Telstra

Telstra has been a major active supporter of NRSPP as demonstrated by ongoing Steering Committee support since establishment but also the number of Working Groups it has and is part of. The following includes a summarised list of actions but also all of the other elements outside of these:

  • NRSPP Steering Committee Partner from 2013 (Inception) to present
  • Utilities Forum Executive Partner 2015 to present and hosted 2016 forum in Melbourne. 2015 to present.
  • Safe Use of Mobiles in Vehicles (SUMV) Working Group, funded development of B2B video and active input into the development off the guide. 2015-2017
  • Driver Headspace Working Group 2015-2017
  • Grey Fleet Working Group, hosted the Melbourne consultative workshop 2016-2018
  • Suicide in Road Transport Working Group – 2019 to present
  • Re:act, active partner 2019 to present
  • Other actions included:
    • Telstra technology division included NRSPP Program Manager Jerome Carslake in their safety forums to explore good practice implementation of technology to improve mobile safety of workers. These included:
      • In 2015, Sydney presentation.
      • In 2016, Brisbane, Sydney, Melbourne and Adelaide Presentation.
      • In 2017, Melbourne presentation.
    • Consultation for the development of the Good Practice Management of Alcohol and Other Drugs for Heavy Vehicle Companies in 2018
    • In 2020, Telstra, through Brendan Callaghan, joined an NRSPP closed webinar panel exploring safety management systems for the mobile workforce in relation to COVID-19.
    • Telstra kindly contributed in 2019 to the NRSPP Q&A: Consequence Management Framework
    • In 2020, Telstra through the NRSPP network is working with TAC on their DADDS trial and with AAA on assessing the effectiveness of technology in fatigue management.

Telstra Corporation Ltd.'s Contributions to the NRSPP & Points of Contact

  • Steven Stone - Departed Fleet Leasing (NSW) & Support Manager

    Telstra is recognised as one of the Founding Partners of NRSPP with Steve Stone kindly helping design and build the foundational elements of the program during its establishment phase.

    A key contribution of Telstra through Steve Stone was establishing the initial set of key performance indicators in a workshop hosted by Coca-Cola Amatil,  March 2014.

    NRSPP wishes to recognise the contributions of Telstra for helping develop the program.

    Steve attended the formal launch of NRSPP on the 5 May, 2014 as part of the UN Decade of Action in Melbourne hosted by RACV.

    Steve departed the role in 2014.

  • David Fitzgerald - DepartedGM HSE Project Delivery

    Telstra through David Fitzgerald joined SUMV which included two core elements, delivery of the guide and the communications and engagement strategy.

    Telstra was a direct funder of the B2B video with Optus and Vodafone which featured David Fitzgerald. The purpose of the video was to provide leadership by seeking to engage other organisations around establishing a safe use of mobiles in vehicle policy, the whole working group delivered:

    NRSPP B2B Video: Safer Use of Mobiles in Vehicles

  • Trevor HarrisCSD HSE Team Manager

    The NRSPP Driver Headspace Working Group was established the NRSPP Steering and by CBA and supported by Telstra, Uniting Care Queensland and Viva Energy. It was formed to explore how Emotional drivers are nearly 10x greater risk of being involved in a crash whereas a driver conversing on the mobile phone is 2.2 and texting is 6.1.

    The concern was that being emotional can cloud your judgement and on the road, a vehicle can easily become an outlet for that emotion. Equally an emotional driver is more easily distracted or prone to distraction when driving. To explore the Driver Headspace issue in further detail NRSPP in 2016 conducted research exploring emotional driving triggered by negative and stressful/circumstances and how it was another form of driver distraction. The term used was Driver Headspace’ thus refers to the state of a driver’s psycho-physiological functioning as a result of exposure to a stressful event or adverse circumstance. The research was conducted by Prof. Mike Reagan. The research found

    • Driver headspace events can derive from a myriad of negative and stressful events/circumstances and can be categorised based on whether they occur within or outside the workplace, and on whether they are traumatic or non-traumatic in nature.
    • There is a high prevalence of driver headspace events across different professional driving work positions due to multiple work-related stressors and increased prevalence of mental health issues.
    • Mindfulness can improve focus and emotion management and reduce distraction. It is both an everyday experience and something that can be enhanced through training. Mindfulness training has been shown to significantly improve sustained attention, working memory, distractibility, emotional reactivity, behavioural regulation, empathy and prosocial behaviours.

    New Studies since have shown driving while in an emotional state is far more likely to result in a crash than being tired or using a mobile phone.

  • Brendan CallaghanGM HSE Project Delivery

    SA Power Network kindly hosted the first NRSPP Utilities Forum on the 22 July 2015 at Oaks Plaza Pier Hotel at Glenelg. Telstra attended the forum and shared their insights in relation to the Utilities Sector.  What resulted following this forum was the establishment of an amazing network within the utilities sector.

    Telstra kindly hosted the second forum in Melbourne in 2016 at their Head Office on Exhibition Street.

    The following provides a summary of Telstra as part of the NRSPP Utilities Forum.

  • Brendan CallaghanGeneral Manager Health, Safety & Environment (HSE)
  • David Fitzgerald - DepartedGM HSE Project Delivery

    Telstra through David Fitzgerald and Siegfried Hecker were founders of the NRSPP Grey Fleet Working Group. Telstra hosted the Victoria Workshop to help provide input from the regulator but also as an employer who has grey fleet on the development of a practical guide.

    A key deliverable of the working group was the guide and supporting content.

    NRSPP Guide: Grey Fleet Safety Management

  • Brendan CallaghanGeneral Manager Health, Safety & Environment (HSE)

    In 2017, NRSPP held the inception co-design workshop for Suicide in Road Transport (SiRT) which Telstra attended and actively contributed to. Telstra has continued as a partner of the SiRT National Working Group since it was started.

    Telstra has continued to contribute to SiRT which is now in stage 2 with a major national project funded by Austroads and being delivered collaboratively by NRSPP.